At evinni.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our Return and Refund Policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange.
1. Eligibility for Returns To be eligible for a return, your item must be unused, unworn, and in the exact same condition that you received it. It must also be in the original packaging.
- Hygiene Exception: For health and hygiene reasons, certain types of jewelry, such as pierced earrings, cannot be returned unless they arrive defective or damaged.
- To complete your return, we require a receipt or proof of purchase.
2. The Return Process (Important) Because we operate on a direct-to-consumer model with international fulfillment centers, please do not send your purchase back to the manufacturer or the address listed on the package. To initiate a return, you must first contact us at support@evinni.com. We will provide you with the correct return shipping address and specific instructions. Packages returned without prior authorization will not be accepted or refunded.
3. Return Shipping Costs You will be responsible for paying your own shipping costs for returning your item, unless the item received was damaged, defective, or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping (if applicable) will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
4. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually 3-7 business days, depending on your bank).
5. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@evinni.com.
6. Damaged or Defective Items We strictly monitor quality, but if an item arrives defective or damaged during transit, we will replace it or refund it at no additional cost to you. You must contact us at support@evinni.com within 48 hours of delivery with clear photos of the defect and the packaging.
7. Order Cancellations Orders can only be canceled within 12 hours of placement, before they are processed by our fulfillment partners. Once an order has been processed and dispatched, it cannot be canceled and must be treated as a standard return upon delivery.
