Thank you for visiting and shopping at evinni.com. The following are the terms and conditions that constitute our Shipping Policy.
1. International Fulfillment & Shipping Model To offer our customers a diverse, high-quality, and affordable selection of jewelry, we operate on a direct-to-consumer fulfillment model. This means your orders are sourced, processed, and shipped directly from our manufacturing and logistics partners located in China.
2. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from the shipping time.
3. Shipping Rates & Delivery Estimates to the United States We currently offer shipping to addresses within the United States.
- Standard Shipping: Estimated delivery time is 7 to 15 business days after the order has been processed and dispatched.
- Please note: Delivery delays can occasionally occur due to high volume, customs processing, or postal service disruptions outside of our control.
4. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 to 72 hours. If your tracking status does not immediately update, please allow additional time for the international carrier to scan the package into their system.
5. Customs, Duties, and Taxes evinni.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). While low-value items like jewelry rarely incur customs fees when entering the US, the customer assumes full responsibility should any such charges arise.
6. Incorrect Shipping Addresses Customers are solely responsible for ensuring that the shipping address entered at checkout is accurate and complete. If a package is returned to our fulfillment center due to an incorrect or incomplete address provided by the customer, or if the package is marked as “Undeliverable”, we are not responsible for lost goods or replacement costs.
7. Lost, Stolen, or Damaged Packages evinni.com is not liable for any products damaged, lost, or stolen during shipping. If your tracking information states that your package was delivered to your address and you have not received it, please contact your local postal service to file a claim. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
8. Contact Us If you have any questions or concerns regarding your order’s shipment, please contact us at support@evinni.com.
